Revel Street: Terms of Service

Last Updated: May 14, 2025

These Terms of Service govern access to and use of the websites, applications, and related services offered by Revel Street, Inc. and its affiliates (collectively, the “Services”). “Revel Street,” “we,” “us,” and “our” refer to Revel Street LLC. By accessing or using the Services, you agree to be bound by these Terms of Service (the “Terms”). If you do not agree to the Terms, you may not access or use the Services.

1. Eligibility and Authority

You must be at least 18 years of age to access or use the Services. By accessing or using the Services, you represent and warrant that you are at least 18 years old, that you have not been previously suspended or removed from the Services, and that you have full power and authority to enter into these Terms. If you are accessing or using the Services on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms, and “you” and “your” will refer to that organization.

2. Account Registration and Security

Certain features of the Services may require you to register an account. You must provide accurate, current, and complete information during registration and keep your account information up to date. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You must promptly notify us at support@revelstreet.co of any actual or suspected unauthorized access to or use of your account. Revel Street reserves the right to suspend or terminate your account if any information provided is or becomes inaccurate, misleading, or incomplete.

3. Access to the Services and License

Subject to your continued compliance with these Terms and timely payment of any applicable fees, Revel Street grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during the applicable subscription term. All rights not expressly granted to you are reserved by Revel Street and its licensors. The Services, including software, databases, designs, compilations, and all intellectual property embodied therein, are owned by Revel Street and its licensors and are protected by intellectual property and other laws.

4. Changes to the Services

Revel Street may modify or discontinue all or any part of the Services at any time, including by adding or removing features or functionality, provided that such changes do not materially reduce the core functionality of a paid plan during the then-current paid term. We may offer new features or beta features from time to time. Beta features are provided for evaluation and testing and are provided as is, without any commitments of availability, accuracy, or support.

5. Subscriptions, Fees, Taxes, and Renewal

Fees for the Services, along with applicable taxes, will be identified at the time of purchase or in your account. Unless otherwise stated in your account, fees are billed in advance for the applicable billing cycle and are non-refundable except as required by law or as otherwise expressly stated in your account-specific money-back guarantee. All payments are processed exclusively by Stripe. You authorize Revel Street and Stripe to charge your designated payment method for all amounts due. Revel Street does not store complete payment card details and relies on Stripe to secure and process payment credentials.

Unless you disable auto-renewal before the end of the then-current term, your subscription will automatically renew for successive terms of equal length at the then-current rates. You may cancel your subscription at any time from within the Services where account settings permit or by contacting support@revelstreet.co. Cancellation will be effective at the end of the then-current billing period. No refunds or credits are provided for partial periods, pro-rata amounts, or unused Services except where required by law or where we have expressly agreed to a money-back guarantee associated with your account.

You are responsible for all taxes, duties, and governmental charges associated with your purchase and use of the Services, other than taxes based on Revel Street’s net income.

6. Acceptable Use and Prohibited Activities

You agree to use the Services in compliance with all applicable laws and regulations and only for lawful business purposes. Without limiting the foregoing, you will not, and will not permit any third party to:
(a) access, extract, index, or copy any portion of the Services or underlying databases by means other than the interfaces we provide, including by scraping, spidering, or the use of any automated means not expressly authorized in writing;
(b) build a competitive product or service, or use the Services to benchmark or copy functionality, features, user interface, or data structures;
(c) reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, underlying ideas, or algorithms of any part of the Services except to the limited extent permitted by applicable law notwithstanding this limitation;
(d) upload, transmit, or store any content that is unlawful, infringing, defamatory, deceptive, harmful, or otherwise objectionable, or that violates the rights of third parties;
(e) perform or conduct any penetration testing, security scanning, technical probing, or vulnerability research on or against the Services without our prior written consent;
(f) use the Services to train, fine-tune, or improve machine learning or artificial intelligence systems or models, whether your own or those of any third party;
(g) interfere with or disrupt the operation, performance, or integrity of the Services or any related systems or networks; or
(h) share non-public features, product screens, or documentation with third parties except to the extent necessary for your internal use of the Services.

Revel Street may suspend or terminate your access to the Services immediately if we reasonably believe that your use of the Services violates these Terms, presents a security or legal risk, or could subject Revel Street or any third party to liability.

7. Customer Data - Ownership, License, and Handling

“Customer Data” means any data, files, images, floorplans, notes, documents, venue-related information, and other content that you or your users submit to or store in the Services. As between you and Revel Street, you retain all right, title, and interest in and to Customer Data. You grant Revel Street a worldwide, non-exclusive, royalty-free license to host, use, process, transmit, display, and reproduce Customer Data solely to provide, operate, secure, support, troubleshoot, and improve the Services, including to maintain and enhance functionality and to develop product insights on an aggregated or de-identified basis. Revel Street does not sell Customer Data and does not use Customer Data to train machine learning or artificial intelligence models.

You are solely responsible for the accuracy, content, and legality of Customer Data, including securing all necessary rights and consents for any copyrighted materials such as photographs, floorplans, and documents. You acknowledge that Customer Data may include personal information and that Revel Street’s handling of personal information is governed by our Privacy Policy.

8. Data Export, Deletion, and Backups

Upon termination or expiration of your subscription, you may request an export of Customer Data in a commonly used format for a period of 30 days following the effective date of termination. After that 30 day period, Customer Data may be permanently deleted from active systems in the ordinary course of operations. Backup copies may persist for up to 90 days following deletion from active systems and will be purged in accordance with standard backup rotation schedules. Revel Street has no obligation to retain Customer Data beyond these timeframes.

9. Privacy and Security

Revel Street’s collection, use, and disclosure of personal information is described in our Privacy Policy, which is incorporated into these Terms by this reference. You acknowledge that you have read our Privacy Policy and agree that Revel Street may process personal information as described therein. We implement administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of the Services and Customer Data. No method of transmission or storage is perfectly secure, and you acknowledge that security risks cannot be completely eliminated.

10. Third-Party Services and Subprocessors

The Services may interoperate with or enable access to third-party products, services, or websites. Your use of third-party offerings is governed by the terms and privacy practices of those third parties, and Revel Street is not responsible for third-party offerings or for any disclosure of information by those third parties. We engage third-party service providers as subprocessors to support the Services, including hosting, analytics, email delivery, and payment processing. Current categories of subprocessors include hosting and infrastructure providers such as AWS or Supabase, analytics and marketing providers such as Google Analytics, PostHog, and HubSpot, email and productivity providers, and Stripe for payment processing.

11. Intellectual Property and Feedback

Except for the limited rights expressly granted in these Terms, Revel Street and its licensors retain all rights, title, and interest in and to the Services, including all software, designs, databases, and related intellectual property. If you choose to submit comments, suggestions, or ideas about the Services, you grant Revel Street a perpetual, irrevocable, worldwide, royalty-free license to use and exploit such feedback without any obligation or compensation to you. With your prior written permission, you additionally grant Revel Street the limited right to use your name and logo to identify you as a customer in marketing materials and on our websites.

12. Service Levels, Support, and Availability

Revel Street will use commercially reasonable efforts to make the Services available and to correct material defects or interruptions. The Services may be unavailable from time to time for planned maintenance or for unplanned outages or emergencies. Public Terms do not include service level commitments, support response times, or credits. Any service level commitments or credits will be set forth in a separate agreement signed by both parties, if applicable. Standard support is available by email at support@revelstreet.co.

13. AI Features and Output

The Services may include features that generate or summarize content using artificial intelligence. AI outputs may be inaccurate, incomplete, or inappropriate for your use case. You are solely responsible for reviewing and validating any AI outputs and for your reliance on such outputs.

14. Disclaimers

The Services are provided on an “as is” and “as available” basis, without warranties of any kind. To the maximum extent permitted by law, Revel Street disclaims all warranties, whether express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, and any warranties arising out of course of dealing or trade usage. Revel Street does not warrant that the Services will be uninterrupted, error-free, or completely secure, that defects will be corrected, or that content will be accurate or complete.

15. Limitation of Liability

To the maximum extent permitted by law, in no event will Revel Street be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, business opportunities, goodwill, data, or use, even if advised of the possibility of such damages and even if a remedy fails of its essential purpose. To the maximum extent permitted by law, Revel Street’s aggregate liability for all claims arising out of or related to the Services or these Terms will not exceed the total fees paid by you to Revel Street for the Services in the twelve months preceding the event giving rise to the claim.

16. Indemnification

You will defend, indemnify, and hold harmless Revel Street, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
(a) your use of the Services in violation of these Terms or applicable law;
(b) Customer Data, including claims that Customer Data infringes or misappropriates any intellectual property rights or violates privacy or publicity rights; or
(c) your breach of any representations or warranties under these Terms.

17. Export and Sanctions Compliance

You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. embargo, and that you are not listed on any U.S. government restricted party list. You will not export, re-export, or transfer the Services or any related technical information in violation of export control or sanctions laws.

18. Dispute Resolution, Arbitration, and Class Action Waiver

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The seat of arbitration will be New York, New York. The language of the arbitration will be English. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. You and Revel Street agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. To the extent permitted by law, you and Revel Street waive any right to a jury trial. Nothing in this Section limits either party’s right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent or stop infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.

19. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws rules. Subject to the arbitration requirement above, the state and federal courts located in New York County, New York will have exclusive jurisdiction for any permitted court proceedings.

20. Modifications to the Terms

Revel Street may update these Terms from time to time. If we make material changes, we will provide notice by posting the revised Terms on our website or by contacting you using the email address associated with your account. The updated Terms will be effective on the date stated in the notice. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms.

21. Notices

Notices to Revel Street must be sent to legal@revelstreet.co. We may provide notices to you by posting to the Services, by email to the address associated with your account, or by any other reasonable means.

22. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. Revel Street may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

23. Entire Agreement, Severability, and Waiver

These Terms, together with any order forms and the Privacy Policy, constitute the entire agreement between you and Revel Street regarding the Services and supersede any prior or contemporaneous agreements on the subject matter. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect. No waiver of any provision will be effective unless in writing and signed by the waiving party.

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